Shipping policy
All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
If we experience a high volume of orders, processing times may be slightly delayed. Please allow additional days in transit for delivery.
Order Tracking
Once your order has shipped, you will receive an email notification that includes a tracking number. Please allow up to 48 hours for tracking information to become available.
Lost or Damaged Packages
We are not responsible for packages lost or damaged in transit. If your order arrives damaged, please contact the carrier or us directly within 7 days with photos of the item and packaging so we can assist in filing a claim.
Incorrect Shipping Information
Please ensure all shipping details are correct at checkout. We cannot replace or refund orders shipped to incorrect addresses provided by the customer.
Contact
If you have any questions about your order or our shipping policy, please contact us at:
📧 Support@Ninpotech.com
📞 (475) 800-3079